TL;DR — The honest version
Privlio is a local-first contact manager. It runs entirely on your device. We operate no servers, we don't have user accounts, and we never receive your contacts, notes, or vault. Your network is stored only on your phone. There is nothing for us to read, sell, or hand over — because we never have it in the first place. The only personal information we ever receive is what you choose to send us, such as an email to our support address.
1. Who we are
Privlio is published by Adapting Services Limited, a company incorporated in Ontario, Canada. References to "Privlio", "we", "us", or "our" in this policy refer to Adapting Services Limited. Our principal address is in Ontario, Canada. You can reach us at privacy@privlio.ca.
2. What data we collect
The short version: almost nothing. Privlio has no backend. The contacts, tags, notes, and vault you create live in local storage on your device and are never transmitted to us or anyone else.
Data stored on your device (not collected by us)
Everything you enter into Privlio is saved locally on your device and stays there. This includes:
- Contact details you add — name, role/title, company, email, phone, and tags
- Notes you attach to contacts
- Contacts you move into your vault, and the PIN you set to protect it
We have no access to any of this. It is not uploaded, backed up to us, or synced through us. If you uninstall the app or clear its data without exporting a backup, it is gone.
Data we actually receive
Because there is no server and no account, the only ways we receive any information from you are:
- Support contact: if you email us (e.g. privacy@privlio.ca or hello@privlio.ca), we receive your email address and whatever you write.
- App store data: if you download Privlio from the App Store or Google Play, those platforms process your purchase and download under their privacy policies. We may see anonymised, aggregate download or crash statistics they provide — never your contacts.
We do not collect: your contacts, your notes, your vault, browsing behaviour, device fingerprints, advertising identifiers, location data, IP-based tracking, or analytics about how you use the app.
3. How we use what we receive
The limited information we receive (support emails, app-store statistics) is used only to:
- Respond to your support or privacy requests
- Understand aggregate, anonymised install and crash trends to improve the app
We do not use any data for advertising, profiling, or sale to third parties — and we have no contact data to use even if we wanted to.
4. Data sharing
We don't sell, rent, or share your personal information with advertisers, data brokers, or any third party for commercial purposes. The only third parties involved at all are:
- Apple App Store / Google Play — distribute the app and process any purchases under their own policies
- Our email provider — handles support email if you choose to write to us
None of these ever receive your contacts, notes, or vault, because that data never leaves your device.
5. Data retention
- Your contacts, notes & vault: Live on your device until you delete them, clear the app's data, or uninstall. We never hold a copy.
- Support emails: Retained only as long as needed to handle your request, then deleted.
You are in full control of your data: export it to a JSON file at any time from Settings, and delete everything instantly from the app's "Danger zone."
6. Your rights (Canadian and international)
Under PIPEDA (Canada's federal privacy law), applicable provincial laws, and the GDPR (for EEA residents), you have rights to access, correct, delete, and port your personal data. In Privlio's case these rights are largely satisfied by the app itself:
- Access & portability: export all your data to a JSON file from Settings
- Correction: edit any contact directly in the app
- Deletion: delete contacts individually, or wipe everything from the "Danger zone"
- Complaints: you may contact the Office of the Privacy Commissioner of Canada
For the limited data we do receive (support emails), contact us at privacy@privlio.ca to exercise any of these rights.
7. Law enforcement requests
The honest answer: We have nothing to give. Privlio runs no servers and stores none of your contacts, notes, or vault. A court order served on us would produce no contact data, because we never receive or hold it. Your network lives only on your device — the only place it could ever be requested is from you, on your own phone.
8. Security
Privlio's privacy comes from its architecture: there is no central database to breach. Specifically:
- All contacts, notes, and vault entries are stored in local storage on your device
- Vault contacts are protected by a 4-digit PIN you set, with an optional decoy PIN
- Nothing is transmitted to a Privlio server — there is no Privlio server
- You can export an encryptable JSON backup and delete all data at any time
Because your data lives only on your device, keeping your device secure (a strong device passcode, OS updates, and safe backups) is the most important protection. If you discover a security vulnerability in the app, please report it to security@privlio.ca — we respond within 48 hours.
9. Children
Privlio is not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact privacy@privlio.ca and we will delete it.
10. Changes to this policy
We may update this policy from time to time. We will post significant changes within the app or on this page at least 30 days before they take effect. Your continued use of Privlio after the effective date constitutes acceptance of the updated policy.
11. Contact
For privacy-related questions or requests:
- Email: privacy@privlio.ca
- General: hello@privlio.ca
- Security: security@privlio.ca
- Company: Adapting Services Limited, Ontario, Canada